Resolved after 50 minutes, affecting Email, on September 3, 2019.
The issue with an email to ticket conversion is resolved, any emails received during the issue period will be converted into tickets. We are closely monitoring the services at our end.
Affected components
Email
Update timeline
- investigating Sep 03, 2019, 12:35 PM UTC
We are currently facing issues with an email to ticket conversion in Freshdesk and our developers are working on it on high priority, Updates to follow
- resolved Sep 03, 2019, 01:25 PM UTC
The issue with an email to ticket conversion is resolved, any emails received during the issue period will be converted into tickets. We are closely monitoring the services at our end.
Your product runs on more than Freshdesk
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services