Freshdesk incident

Degraded Performance

Resolved after 5 hours 6 minutes, affecting Analytics & Reporting, on August 29, 2019.

resolved Aug 29, 2019, 07:51 PM UTC

The issue with respect to Reports has been fixed now. We are closely monitoring it.

Started
Aug 29, 2019, 02:45 PM UTC
Resolved
Aug 29, 2019, 07:51 PM UTC
Duration
5h 6m
Detected by Pingoru
Aug 29, 2019, 02:45 PM UTC

Affected components

Analytics & Reporting

Update timeline

  1. investigating Aug 29, 2019, 02:45 PM UTC

    We are facing issues with the reports due to which customers will experience "Something went wrong" error in the reports section. We are having this issue checked on priority, Updates to follow.

  2. investigating Aug 29, 2019, 04:26 PM UTC

    We still have our best hands on deck and the fix is in progress. More updates to follow shortly

  3. resolved Aug 29, 2019, 07:51 PM UTC

    The issue with respect to Reports has been fixed now. We are closely monitoring it.

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