Resolved after 2 hours 29 minutes, affecting Agent Portal, on July 6, 2019.
The issue with load based ticket assignment is now resolved. We are closely monitoring it.
Affected components
Agent Portal
Update timeline
- investigating Jul 06, 2019, 08:33 AM UTC
We are observing intermittent issues with our load based ticket assignment feature. We are investigating this with priority. Updates to follow.
- resolved Jul 06, 2019, 11:03 AM UTC
The issue with load based ticket assignment is now resolved. We are closely monitoring it.
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