Resolved after 3 hours 28 minutes, affecting Agent Portal, on July 5, 2019.
The issues with respect to connectivity failures, latency, automations and round robin is now resolved. We are closely monitoring it.
Affected components
Update timeline
- investigating Jul 05, 2019, 12:07 PM UTC
We are observing performance issues with a few accounts hosted in the US Datacenter. We are looking into this with priority. We will share the update in the next 30 minutes
- investigating Jul 05, 2019, 01:01 PM UTC
We are facing performance issues in connecting to the portal, automation, and round robin. We are working toward resolving the issues on priority, Updates to follow in the next 30 minutes.
- investigating Jul 05, 2019, 01:39 PM UTC
We are still facing performance issues in connecting to the portal, automation, and round robin. We are working towards restoring the services to normalcy on priority, Updates to follow in the next 30 minutes.
- investigating Jul 05, 2019, 02:14 PM UTC
We are seeing improvements in the performance issues in connecting to the portal, automations and round robin. We are continuing to closely monitor the application performance, Updates to follow.
- resolved Jul 05, 2019, 03:35 PM UTC
The issues with respect to connectivity failures, latency, automations and round robin is now resolved. We are closely monitoring it.
Your product runs on more than Freshdesk
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services