Resolved after 3 hours 49 minutes, affecting Social and Social and 1 more, on July 3, 2019.
The issue with the Twitter DM to ticket conversion in Freshdesk accounts is fixed, we are monitoring closely.
Affected components
Update timeline
- investigating Jul 03, 2019, 02:00 PM UTC
We are observing issues with delay in a tweet to ticket conversion, Twitter DM to ticket conversion due to an issue at Twitter's end. We are following up with the Twitter dev team to have this fixed on priority, Updates to follow in an hour.
- investigating Jul 03, 2019, 05:48 PM UTC
We are currently awaiting further updates while our engineers are liaising with our service provider to mitigate the severity of the issue. More updates to follow.
- resolved Jul 03, 2019, 05:49 PM UTC
The issue with the Twitter DM to ticket conversion in Freshdesk accounts is fixed, we are monitoring closely.
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