Resolved after 7 hours 9 minutes, affecting Social and Social and 1 more, on July 11, 2019.
The issue with respect to Twitter DMs being converted to tickets has been resolved now. We are closely monitoring it.
Affected components
SocialSocialSocialSocial
Update timeline
- investigating Jul 11, 2019, 07:25 PM UTC
Twitter is currently facing issues at their end, hence direct messages are not being converted into tickets. Updates to follow
- resolved Jul 12, 2019, 02:35 AM UTC
The issue with respect to Twitter DMs being converted to tickets has been resolved now. We are closely monitoring it.
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