Resolved after 1 hour 17 minutes, affecting Agent Portal, on December 27, 2017.
The database issue has been resolved and our applications are operating normally.
Affected components
Agent Portal
Update timeline
- investigating Dec 27, 2017, 10:37 AM UTC
We are facing some issues with our database so customers may face issue in updating tickets. Our engineers are working on the problem and will keep you posted on the updates.
- resolved Dec 27, 2017, 11:54 AM UTC
The database issue has been resolved and our applications are operating normally.
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