Freshdesk incident

Degraded performance

Resolved after 5 hours 24 minutes, on January 12, 2018.

resolved Jan 12, 2018, 09:49 PM UTC

Issues has been resolved at our service provider's end. We are closely monitoring it.

Started
Jan 12, 2018, 04:24 PM UTC
Resolved
Jan 12, 2018, 09:49 PM UTC
Duration
5h 24m
Detected by Pingoru
Jan 12, 2018, 04:24 PM UTC

Update timeline

  1. investigating Jan 12, 2018, 04:24 PM UTC

    We are facing issues with Incoming intermittent call failures for US toll free numbers at our service provider's end. Our engineers are working with service provider. Will keep you updated on the status.

  2. investigating Jan 12, 2018, 08:55 PM UTC

    Still we are facing issues with Incoming intermittent call failures for US toll free numbers at our service provider's end. Our engineers are working with service provider. Will keep you updated on the status.

  3. resolved Jan 12, 2018, 09:49 PM UTC

    Issues has been resolved at our service provider's end. We are closely monitoring it.

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