Resolved after 2 hours 59 minutes, on January 30, 2018.
All issues with regards to email delivery are now fixed and the emails will now be delivered without any delays. The emails that were queued have also been sent out now.
Update timeline
- investigating Jan 30, 2018, 07:49 PM UTC
We are continuing to face issues with delivery of emails from Freshdesk including ticket replies, email notifications and outbound emails. No emails will be lost during the course of the issue and they will be delivered with a delay.
- resolved Jan 30, 2018, 10:49 PM UTC
All issues with regards to email delivery are now fixed and the emails will now be delivered without any delays. The emails that were queued have also been sent out now.
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