Freshdesk incident

Degraded performance with email deliveries

Resolved after 1 hour 15 minutes, on February 1, 2018.

investigating Feb 01, 2018, 09:20 PM UTC

Identified the issue and processed the mails in queue. We are closely monitoring, will keep you updated

Started
Feb 01, 2018, 09:00 PM UTC
Resolved
Feb 01, 2018, 10:15 PM UTC
Duration
1h 15m
Detected by Pingoru
Feb 01, 2018, 09:00 PM UTC

Update timeline

  1. investigating Feb 01, 2018, 09:00 PM UTC

    Few of our customers may face degraded performance with email deliveries to gmail server. We are debugging the issue and will post further updates here.

  2. investigating Feb 01, 2018, 09:20 PM UTC

    Identified the issue and processed the mails in queue. We are closely monitoring, will keep you updated

  3. resolved Feb 01, 2018, 10:15 PM UTC

    Email delivery issues has been resolved now. We are closely monitoring it.

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