Freshdesk incident

Degraded Performance

Resolved after 2 hours 30 minutes, on March 11, 2018.

resolved Mar 11, 2018, 05:32 AM UTC

Issue with the phone channel has been fixed. Incoming and outgoing calls are working fine. We are closely monitoring it.

Started
Mar 11, 2018, 03:02 AM UTC
Resolved
Mar 11, 2018, 05:32 AM UTC
Duration
2h 30m
Detected by Pingoru
Mar 11, 2018, 03:02 AM UTC

Update timeline

  1. investigating Mar 11, 2018, 03:02 AM UTC

    We are facing issues with incoming and Outgoing calls at our service provider's end. We are working with them to get it rectified as soon as possible.

  2. resolved Mar 11, 2018, 05:32 AM UTC

    Issue with the phone channel has been fixed. Incoming and outgoing calls are working fine. We are closely monitoring it.

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