Freshdesk incident

Degraded performance

Resolved after 11 minutes, affecting Agent Portal, on March 20, 2018.

resolved Mar 20, 2018, 01:24 PM UTC

The issues are fixed and the services are working fine. We are closely monitoring it.

Started
Mar 20, 2018, 01:13 PM UTC
Resolved
Mar 20, 2018, 01:24 PM UTC
Duration
11m
Detected by Pingoru
Mar 20, 2018, 01:13 PM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Mar 20, 2018, 01:13 PM UTC

    We are facing some intermittent issues in some of our application servers. Customers might face delay in service. Our Engineers are working on it, will keep you posted on the status.

  2. resolved Mar 20, 2018, 01:24 PM UTC

    The issues are fixed and the services are working fine. We are closely monitoring it.

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