Resolved after 42 minutes, on March 20, 2018.
Performance issues have been resolved. Services are running fine. We are closely monitoring it.
Update timeline
- investigating Mar 20, 2018, 03:18 PM UTC
We are facing some intermittent issues in some of our application servers. Customers might face delay in service. Our Engineers are working on it, will keep you posted on the status.
- investigating Mar 20, 2018, 03:28 PM UTC
Owing to increased error rates from Amazon's AWS, we are facing latency issues in Freshdesk portals being loaded. We are liaising with our service providers to fix this ASAP. We'll keep you informed on all further updates.
- resolved Mar 20, 2018, 04:00 PM UTC
Performance issues have been resolved. Services are running fine. We are closely monitoring it.
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