Freshdesk incident

Intermittent Issue

Resolved after 1 hour 14 minutes, affecting Agent Portal and Email and 1 more, on March 28, 2018.

resolved Mar 28, 2018, 04:08 PM UTC

The issue with the API key authentication has been fixed. We are closely monitoring it.

Started
Mar 28, 2018, 02:54 PM UTC
Resolved
Mar 28, 2018, 04:08 PM UTC
Duration
1h 14m
Detected by Pingoru
Mar 28, 2018, 02:54 PM UTC

Affected components

Agent PortalEmailSearchAgent PortalEmailSearchAgent PortalEmailSearch

Update timeline

  1. investigating Mar 28, 2018, 02:54 PM UTC

    Currently, we are facing issue with the API key authentication, some customers may face issue with the API key authorisation failure. Our engineers are working on it, will keep you posted with updates.

  2. resolved Mar 28, 2018, 04:08 PM UTC

    The issue with the API key authentication has been fixed. We are closely monitoring it.

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