Resolved after 38 minutes, affecting Agent Portal and Agent Portal and 1 more, on April 24, 2018.
Our service provider AWS has worked on a fix and as a result, all our services are running fine now. We are however, closely monitoring it.
Affected components
Update timeline
- investigating Apr 24, 2018, 12:50 PM UTC
Few of our customers might face partial outage or difficulty in accessing the portal from a few geographical locations due to an outage at the DNS with our cloud service provider AWS. We are working on a mitigation plan and will keep you informed about any further updates. http://status.aws.amazon.com/
- resolved Apr 24, 2018, 01:28 PM UTC
Our service provider AWS has worked on a fix and as a result, all our services are running fine now. We are however, closely monitoring it.
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