Freshdesk incident

Degraded performance

Resolved after 2 hours 38 minutes, on May 18, 2018.

resolved May 18, 2018, 02:41 PM UTC

We have resolved the earlier issue with our Phone channel’s, voicemails, call recording and call cost computation. Appreciate your patience on this.

Started
May 18, 2018, 12:03 PM UTC
Resolved
May 18, 2018, 02:41 PM UTC
Duration
2h 38m
Detected by Pingoru
May 18, 2018, 12:03 PM UTC

Update timeline

  1. investigating May 18, 2018, 12:03 PM UTC

    Phone channel’s, voicemails, call recording and call cost computation were not functioning properly from 17 May 2.45PM IST. Our engineers are working on it will get back with updates.

  2. investigating May 18, 2018, 12:30 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved May 18, 2018, 02:41 PM UTC

    We have resolved the earlier issue with our Phone channel’s, voicemails, call recording and call cost computation. Appreciate your patience on this.

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