Resolved after 23 hours 25 minutes, on May 18, 2018.
Ticket creation is now back to normal. All Facebook messages will now be converted as tickets without any further delay. We appreciate your patience while we ironed things out.
Update timeline
- investigating May 18, 2018, 05:42 PM UTC
We have identified an issue in converting Facebook Direct Messages into tickets for some of our customers. We have our best hands working on this to get things back to normal.
- investigating May 18, 2018, 09:00 PM UTC
We have raised a bug with Facebook and waiting for their response. We'll continue to update here and let you know once they’re resolved.
- resolved May 19, 2018, 05:07 PM UTC
Ticket creation is now back to normal. All Facebook messages will now be converted as tickets without any further delay. We appreciate your patience while we ironed things out.
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