Resolved after 1 hour 24 minutes, affecting Agent Portal, on May 23, 2018.
The issues are fixed and the services are working fine. We are closely monitoring it.
Affected components
Agent Portal
Update timeline
- investigating May 23, 2018, 02:22 PM UTC
We are facing issues with ticket status update in the list view page, ticket conversion and in sending replies to the tickets. Our engineers are working on it with high priority. Will keep you posted with updates.
- resolved May 23, 2018, 03:46 PM UTC
The issues are fixed and the services are working fine. We are closely monitoring it.
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