Resolved after 2 hours 16 minutes, on July 9, 2018.
The issue pertaining to the outgoing emails is now fixed. All emails sent from Freshdesk should now be delivered without any hassles. Emails that were dropped will have to be manually resent.
Update timeline
- investigating Jul 09, 2018, 09:11 AM UTC
We are currently facing issues with Outbound email delivery and we are working on priority with our email service provider to resolve it; updates to follow.
- resolved Jul 09, 2018, 11:28 AM UTC
The issue pertaining to the outgoing emails is now fixed. All emails sent from Freshdesk should now be delivered without any hassles. Emails that were dropped will have to be manually resent.
Your product runs on more than Freshdesk
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services