Freshdesk incident

Degraded Performance

Resolved after 19 minutes, affecting Search, on August 1, 2018.

resolved Aug 01, 2018, 05:39 AM UTC

The issue with the search and portal login in the Old version for users in Sprout plan(503 Service unavailable error) is fixed now and the services are back to normal.

Started
Aug 01, 2018, 05:20 AM UTC
Resolved
Aug 01, 2018, 05:39 AM UTC
Duration
19m
Detected by Pingoru
Aug 01, 2018, 05:20 AM UTC

Affected components

Search

Update timeline

  1. investigating Aug 01, 2018, 05:20 AM UTC

    We are currently facing issues with search and portal login in the Old version for users  in Sprout plan(503 Service unavailable error) and working towards resolving it on priority; updates to follow.

  2. resolved Aug 01, 2018, 05:39 AM UTC

    The issue with the search and portal login in the Old version for users in Sprout plan(503 Service unavailable error) is fixed now and the services are back to normal.

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