Resolved after 2 hours 35 minutes, affecting Agent Portal and Agent Portal and 1 more, on August 21, 2018.
We have identified the issue at Facebook's end and are working with the Facebook developers to resolve it at the earliest; more updates to follow
Affected components
Update timeline
- investigating Aug 21, 2018, 09:54 AM UTC
We have identified an issue in converting Facebook Direct Messages into tickets. We have our best hands working on this to get things back to normal; more updates to follow
- investigating Aug 21, 2018, 10:17 AM UTC
We are continuing to investigate this issue.
- investigating Aug 21, 2018, 10:20 AM UTC
We have identified the issue at Facebook's end and are working with the Facebook developers to resolve it at the earliest; more updates to follow
- resolved Aug 21, 2018, 12:29 PM UTC
The issue with Facebook DM to ticket conversion is resolved
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