Resolved after 1 hour 13 minutes, affecting Agent Portal, on September 21, 2018.
We have sorted the issues pertaining to the slowness of the application. All EUC accounts are functioning normally and we are closely monitoring it.
Affected components
Agent Portal
Update timeline
- investigating Sep 21, 2018, 12:54 PM UTC
We are facing latency issues on Freshdesk accounts hosted on the EUC servers leading to slowness on the portals. We are working on high priority to have this fixed.
- resolved Sep 21, 2018, 02:07 PM UTC
We have sorted the issues pertaining to the slowness of the application. All EUC accounts are functioning normally and we are closely monitoring it.
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