Freshdesk incident

Degraded Performance

Resolved after 2 hours 48 minutes, on October 9, 2018.

resolved Oct 09, 2018, 02:42 PM UTC

The issue pertaining to email deliverability to gmail domain is completely fixed now, we are continuing to monitor the mail delivery traffic.

Started
Oct 09, 2018, 11:53 AM UTC
Resolved
Oct 09, 2018, 02:42 PM UTC
Duration
2h 48m
Detected by Pingoru
Oct 09, 2018, 11:53 AM UTC

Update timeline

  1. investigating Oct 09, 2018, 11:53 AM UTC

    We have identified issues with email delivery to recipients of gmail domain and working towards resolving it; updates to follow

  2. investigating Oct 09, 2018, 12:23 PM UTC

    We have identified that emails sent to users of gmail domain before 12.25PM IST today weren't delivered, we are working towards resolving it. Updates to follow

  3. resolved Oct 09, 2018, 02:42 PM UTC

    The issue pertaining to email deliverability to gmail domain is completely fixed now, we are continuing to monitor the mail delivery traffic.

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