Freshdesk incident

Intermittent Issue

Resolved after 21 minutes, affecting Agent Portal, on October 16, 2018.

resolved Oct 16, 2018, 11:18 AM UTC

We have sorted the issues pertaining to the slowness of the application. All portals should function now as expected and our DevOps team is currently monitoring the behaviour.

Started
Oct 16, 2018, 10:57 AM UTC
Resolved
Oct 16, 2018, 11:18 AM UTC
Duration
21m
Detected by Pingoru
Oct 16, 2018, 10:57 AM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Oct 16, 2018, 10:57 AM UTC

    We are still facing a problem with our EU servers that might lead to slowness in the portal. We are looking into on the highest priority

  2. resolved Oct 16, 2018, 11:18 AM UTC

    We have sorted the issues pertaining to the slowness of the application. All portals should function now as expected and our DevOps team is currently monitoring the behaviour.

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