Freshdesk incident

Degraded Performance

Resolved after 1 hour 6 minutes, affecting Agent Portal, on October 23, 2018.

resolved Oct 23, 2018, 01:48 PM UTC

We have sorted the issues pertaining to the application. All portals are functioning normally and our DevOps team is monitoring this closely.

Started
Oct 23, 2018, 12:42 PM UTC
Resolved
Oct 23, 2018, 01:48 PM UTC
Duration
1h 6m
Detected by Pingoru
Oct 23, 2018, 12:42 PM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Oct 23, 2018, 12:42 PM UTC

    Some customers might face issues in accessing the portal and we are working on this with priority to fix this. More updates to follow.

  2. resolved Oct 23, 2018, 01:48 PM UTC

    We have sorted the issues pertaining to the application. All portals are functioning normally and our DevOps team is monitoring this closely.

Your product runs on more than Freshdesk

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →