Resolved after 2 hours 26 minutes, affecting Email, on October 23, 2018.
Ticket creation is now back to normal. All emails will now be converted as tickets without any further delay. This also includes tickets that were delayed during the outage.
Affected components
Email
Update timeline
- investigating Oct 23, 2018, 12:27 PM UTC
We have identified an issue with incoming emails being created as tickets. We have our best hands working on this to get things back to normal
- resolved Oct 23, 2018, 02:53 PM UTC
Ticket creation is now back to normal. All emails will now be converted as tickets without any further delay. This also includes tickets that were delayed during the outage.
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