Freshdesk incident

Degraded Performance

Resolved after 12 minutes, affecting Agent Portal, on October 29, 2018.

resolved Oct 29, 2018, 03:55 PM UTC

We have sorted the issues pertaining to the slowness of the application. All portals are functioning normally and our DevOps team is monitoring this closely.

Started
Oct 29, 2018, 03:43 PM UTC
Resolved
Oct 29, 2018, 03:55 PM UTC
Duration
12m
Detected by Pingoru
Oct 29, 2018, 03:43 PM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Oct 29, 2018, 03:43 PM UTC

    We are facing some intermittent issues in some of our application servers. Customers might face delay in service. Engineers are working on it, will keep you posted on the status.

  2. resolved Oct 29, 2018, 03:55 PM UTC

    We have sorted the issues pertaining to the slowness of the application. All portals are functioning normally and our DevOps team is monitoring this closely.

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