Resolved after 2 hours 5 minutes, affecting Agent Portal, on November 22, 2018.
Issue with our service provider has been fixed. our DevOps team is monitoring things closely.
Affected components
Agent Portal
Update timeline
- investigating Nov 22, 2018, 10:23 AM UTC
One of our service provider is facing a network connectivity issue in their servers which could result in latency of Freshdesk. We are working with them to resolve it at the earliest; Updates to follow
- resolved Nov 22, 2018, 12:29 PM UTC
Issue with our service provider has been fixed. our DevOps team is monitoring things closely.
Your product runs on more than Freshdesk
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services