Resolved after 36 minutes, affecting Agent Portal, on January 8, 2019.
Our Engineering team has fixed the issues and have reported that application should be running at normal without any problem
Affected components
Agent Portal
Update timeline
- investigating Jan 08, 2019, 09:44 AM UTC
Users will face trouble while trying to log in to Freshdesk, due to a technical issue with Freshworks login. Our engineers are working on priority to get this fixed, more updates to follow
- investigating Jan 08, 2019, 09:51 AM UTC
We are continuing to work on a fix for this issue.
- resolved Jan 08, 2019, 10:21 AM UTC
Our Engineering team has fixed the issues and have reported that application should be running at normal without any problem
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Amazon Web Services