Freshdesk incident
Issue in processing the Twitter DM's/Tweets from Freshdesk
Resolved after 1 day 3 hours, affecting Social, on March 3, 2019.
We have restored the Twitter services and the functioning of Twitter should be normal from now. We apologise for any inconvenience caused due to this service outage.
Affected components
Update timeline
- investigating Mar 03, 2019, 09:54 AM UTC
Outgoing DM's/Mentions from Freshdesk to Twitter will not work for all accounts in EUC. This is because write access to Twitter consumer app is revoked. We are working on getting the access back.
- investigating Mar 03, 2019, 01:36 PM UTC
Our engineers are working to solve the issue, We will keep posted.
- investigating Mar 03, 2019, 05:11 PM UTC
The issue with processing twitter DM's pertains, Our engineers are continuing to work with our partners on a resolution. Will keep posted
- investigating Mar 04, 2019, 06:39 AM UTC
We are currently awaiting further updates from Twitter while our team is liaising with our service provider to mitigate the severity of the issue. More updates to follow
- investigating Mar 04, 2019, 11:48 AM UTC
We are still working towards reinstating the services for the Twitter DM's on priority. Updates to follow.
- resolved Mar 04, 2019, 01:11 PM UTC
We have restored the Twitter services and the functioning of Twitter should be normal from now. We apologise for any inconvenience caused due to this service outage.
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