Freshdesk incident

Degraded Performance

Resolved after 5 hours 20 minutes, on March 9, 2019.

resolved Mar 10, 2019, 02:21 AM UTC

Issues has been resolved at our service provider's end. Incoming and outgoing calls are working fine. We are closely monitoring it

Started
Mar 09, 2019, 09:01 PM UTC
Resolved
Mar 10, 2019, 02:21 AM UTC
Duration
5h 20m
Detected by Pingoru
Mar 09, 2019, 09:01 PM UTC

Update timeline

  1. investigating Mar 09, 2019, 09:01 PM UTC

    We are facing some intermittent issue with our service provider's end. Incoming calls for Colombia customers might be affected. We are working with them to resolve this.

  2. investigating Mar 10, 2019, 12:41 AM UTC

    Still, we are facing issue with our third party service provider for Incoming calls and we are awaiting their response. We will keep you posted with updates.

  3. resolved Mar 10, 2019, 02:21 AM UTC

    Issues has been resolved at our service provider's end. Incoming and outgoing calls are working fine. We are closely monitoring it

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