Resolved after 3 hours 58 minutes, affecting Agent Portal, on May 8, 2019.
The issue with incorrect data showing up in dashboard is fixed and services are back to normal.
Affected components
Agent Portal
Update timeline
- investigating May 08, 2019, 02:10 PM UTC
We are facing issues in our infra which has impacted the ticket count displayed in the Freshdesk Dashboard. We are working on it on high priority, Updates to follow
- resolved May 08, 2019, 06:08 PM UTC
The issue with incorrect data showing up in dashboard is fixed and services are back to normal.
Your product runs on more than Freshdesk
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services