Freshdesk incident

Degraded Performance

Resolved after 12 minutes, affecting Agent Portal and Agent Portal and 1 more, on May 9, 2019.

resolved May 09, 2019, 07:02 AM UTC

We have fixed the infra issue and webhook calls should start working as expected from now, We are having this monitored at our end.

Started
May 09, 2019, 06:50 AM UTC
Resolved
May 09, 2019, 07:02 AM UTC
Duration
12m
Detected by Pingoru
May 09, 2019, 06:50 AM UTC

Affected components

Agent PortalAgent PortalAgent PortalAgent Portal

Update timeline

  1. investigating May 09, 2019, 06:50 AM UTC

    We have encountered an issue in our infra which has affected the webhook calls and are working towards resolving it on priority. Updates to follow.

  2. resolved May 09, 2019, 07:02 AM UTC

    We have fixed the infra issue and webhook calls should start working as expected from now, We are having this monitored at our end.

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