Resolved after 2 hours 14 minutes, affecting Agent Portal, on June 13, 2022.
Our engineers have confirmed the issue with accessing attachments has been resolved. We're closely monitoring the systems.
Affected components
Agent Portal
Update timeline
- investigating Jun 13, 2022, 11:24 PM UTC
We're currently facing issues with downloading attachments from the ticket details page, We've notified our engineers and they're working on fixing the same. More updates to follow.
- resolved Jun 14, 2022, 02:10 AM UTC
Our engineers have confirmed the issue with accessing attachments has been resolved. We're closely monitoring the systems.
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