Issues with fetching emails via IMAP

Update timeline

1. investigating Jun 21, 2022, 09:24 AM UTC

   We're currently facing issues with fetching emails via IMAP, our developers are working on it, more updates to follow.

2. investigating Jun 21, 2022, 10:51 AM UTC

   Our developers have confirmed that this is due to Microsoft office 365 (https://portal.office.com/servicestatus) and we have raised it internally with them and Microsoft has acknowledged the same. We will keep this thread posted on further updates

3. investigating Jun 21, 2022, 12:01 PM UTC

   We are currently awaiting further updates while our email team is liaising with Microsoft Office 365 Team to mitigate the severity of the issue. More updates to follow.

4. investigating Jun 21, 2022, 02:42 PM UTC

   The mail issue has been getting restored with Microsoft office 365. We are closely coordinating with the service provider to fix the issue.

5. identified Jun 21, 2022, 04:30 PM UTC

   Our engineering team is closely working with Microsoft office 365 to restore all services back to normal. More updates to follow.

6. investigating Jun 21, 2022, 08:35 PM UTC

   Our engineering team is closely working with Microsoft office 365 to restore all services back to normal. More updates to follow.

7. investigating Jun 21, 2022, 10:30 PM UTC

   Our engineering team is closely working with Microsoft office 365 to restore all services back to normal. More updates to follow.

8. investigating Jun 22, 2022, 01:06 AM UTC

   Our engineering team is closely working with Microsoft office 365 to restore all services back to normal. More updates to follow.

9. resolved Jun 22, 2022, 02:40 AM UTC

   The mail issue has been fixed and our systems are back to normal now. Please reach out to our support team if you are facing any issues. We will continue monitoring our systems. Thanks for holding on with us.