Freshdesk incident

Degraded Performance

Resolved after 1 hour 30 minutes, affecting Agent Portal, on June 23, 2022.

resolved Jun 23, 2022, 06:54 AM UTC

The services are restored now back to normal. Thanks for sticking with us while we worked to get things back to normal.

Started
Jun 23, 2022, 05:24 AM UTC
Resolved
Jun 23, 2022, 06:54 AM UTC
Duration
1h 30m
Detected by Pingoru
Jun 23, 2022, 05:24 AM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Jun 23, 2022, 05:24 AM UTC

    We're seeing reports of degraded service for users. Symptoms include, being unable to load the portal or not loading fully. We're looking into it as we speak; further updates to follow.

  2. investigating Jun 23, 2022, 06:24 AM UTC

    We have narrowed down on the issue and a fix is in works. We’ll keep you notified with further updates.

  3. resolved Jun 23, 2022, 06:54 AM UTC

    The services are restored now back to normal. Thanks for sticking with us while we worked to get things back to normal.

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