Freshdesk incident

Data Refresh delay

Resolved after 20 hours, affecting Analytics & Reporting, on June 24, 2022.

resolved Jun 25, 2022, 02:30 AM UTC

The delay in data refresh has been resolved now. Data is getting refreshed as expected.

Started
Jun 24, 2022, 06:30 AM UTC
Resolved
Jun 25, 2022, 02:30 AM UTC
Duration
20h
Detected by Pingoru
Jun 24, 2022, 06:30 AM UTC

Affected components

Analytics & Reporting

Update timeline

  1. investigating Jun 24, 2022, 06:30 AM UTC

    We are facing data refresh delay with analytics and our best minds are at work on this. Further updates to follow.

  2. investigating Jun 24, 2022, 05:20 PM UTC

    The issue has been identified and data load is in progress.

  3. investigating Jun 24, 2022, 06:20 PM UTC

    The data refresh is in progress incrementally and it's expected to complete in another 6-7 hours.

  4. investigating Jun 24, 2022, 10:15 PM UTC

    The data refresh is in progress incrementally and it's expected to complete in another 4 hours.

  5. resolved Jun 25, 2022, 02:30 AM UTC

    The delay in data refresh has been resolved now. Data is getting refreshed as expected.

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