Resolved after 11 hours 3 minutes, affecting Ticketing Core, on September 2, 2023.
The issue with ticket creation is now fixed and services are back to normal. We are continuing to have this closely monitored.
Affected components
Update timeline
- investigating Sep 02, 2023, 05:53 AM UTC
We are facing some degraded performance on our system with ticket creation, our best minds are working on it and will post the update once it got resolved
- investigating Sep 02, 2023, 09:00 AM UTC
Through our investigation, we have identified that only specific customers are experiencing the issue, and our team is diligently working on implementing a fix. For the majority of our users, this should not have a noticeable impact. We appreciate your understanding and assure you that we are doing our utmost to resolve the situation.
- investigating Sep 02, 2023, 09:30 AM UTC
Our engineers have narrowed down the issue and are actively working on a solution. Thank you for your patience.
- investigating Sep 02, 2023, 11:30 AM UTC
We sincerely apologize for the delay in resolving this issue, as it is taking longer than we initially anticipated. Rest assured, our top experts are actively and meticulously working to find a solution. Your understanding during this time is invaluable to us.
- investigating Sep 02, 2023, 12:30 PM UTC
Our engineers are making progress towards resolving it and anticipate completion within an estimated 4 hours. we are working to ensure a swift resolution.
- identified Sep 02, 2023, 04:30 PM UTC
The fix is in progress and is expected to be completed soon. Thank you for your patience. Final updates to follow.
- resolved Sep 02, 2023, 04:56 PM UTC
The issue with ticket creation is now fixed and services are back to normal. We are continuing to have this closely monitored.
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