Resolved after 8 hours 45 minutes, affecting Ticketing Core, on September 2, 2023.
The issue with ticket creation is now fixed and services are back to normal. We are continuing to have this closely monitored.
Affected components
Update timeline
- investigating Sep 02, 2023, 08:20 AM UTC
We are facing some degraded performance on our system with ticket creation this will be impacting certain customers, our team is diligently working on implementing a fix. For the majority of our users, this should not have a noticeable impact. We appreciate your understanding and assure you that we are doing our utmost to resolve the situation.
- investigating Sep 02, 2023, 09:30 AM UTC
Our engineers have narrowed down the issue and are actively working on a solution. Thank you for your patience.
- investigating Sep 02, 2023, 11:30 AM UTC
We sincerely apologize for the delay in resolving this issue, as it is taking longer than we initially anticipated. Rest assured, our top experts are actively and meticulously working to find a solution. Your understanding during this time is invaluable to us.
- investigating Sep 02, 2023, 12:30 PM UTC
Our engineers are making progress towards resolving it and anticipate completion within an estimated 8 hours. we are working to ensure a swift resolution.
- resolved Sep 02, 2023, 05:05 PM UTC
The issue with ticket creation is now fixed and services are back to normal. We are continuing to have this closely monitored.
Your product runs on more than Freshdesk
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services