Resolved after 3 hours 20 minutes, affecting Agent Portal, on May 10, 2019.
The performance issues with Freshdesk is now fixed and services are back to normal. We are continuing to have this closely monitored.
Affected components
Agent Portal
Update timeline
- investigating May 10, 2019, 04:32 AM UTC
We are experiencing performance issues with our application. Our engineers are working on it. We will keep you posted as soon as it is fixed.
- resolved May 10, 2019, 07:53 AM UTC
The performance issues with Freshdesk is now fixed and services are back to normal. We are continuing to have this closely monitored.
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