Freshdesk incident

Degraded Performance

Resolved after 1 hour 47 minutes, affecting Search, on May 10, 2019.

resolved May 10, 2019, 11:26 AM UTC

The issue with search has been resolved. We are continuing to have this closely monitored.

Started
May 10, 2019, 09:38 AM UTC
Resolved
May 10, 2019, 11:26 AM UTC
Duration
1h 47m
Detected by Pingoru
May 10, 2019, 09:38 AM UTC

Affected components

Search

Update timeline

  1. investigating May 10, 2019, 09:38 AM UTC

    We have identified issues with data push to our search engine. Search will not work as expected for few of our customers, We are working towards resolving it on priority.

  2. resolved May 10, 2019, 11:26 AM UTC

    The issue with search has been resolved. We are continuing to have this closely monitored.

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