Freshdesk incident

Intermittent Issue

Resolved after 29 minutes, affecting Agent Portal, on May 2, 2019.

resolved May 02, 2019, 08:00 AM UTC

The database issue has been fixed and our applications are operating normally. We are closely monitoring it.

Started
May 02, 2019, 07:30 AM UTC
Resolved
May 02, 2019, 08:00 AM UTC
Duration
29m
Detected by Pingoru
May 02, 2019, 07:30 AM UTC

Affected components

Agent Portal

Update timeline

  1. investigating May 02, 2019, 07:30 AM UTC

    We are having issues with our database. Our engineers are working on the problem , will keep you posted on the updates

  2. resolved May 02, 2019, 08:00 AM UTC

    The database issue has been fixed and our applications are operating normally. We are closely monitoring it.

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