Resolved after 1 hour 1 minute, affecting Agent Portal, on April 2, 2019.
The issue has been resolved and all the services are up and running now while we are also closely monitoring this.
Affected components
Agent Portal
Update timeline
- investigating Apr 02, 2019, 06:30 PM UTC
We are facing some intermittent issues with our application servers due to which there will be connectivity errors when trying to access Freshdesk. We are looking into it on priority, Updates to follow.
- resolved Apr 02, 2019, 07:32 PM UTC
The issue has been resolved and all the services are up and running now while we are also closely monitoring this.
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Amazon Web Services