Resolved after 45 minutes, affecting Agent Portal, on April 2, 2019.
We have sorted out the issues pertaining to the slowness of the application. EUC server is functioning normally and we are monitoring this closely.
Affected components
Agent Portal
Update timeline
- investigating Apr 02, 2019, 07:12 AM UTC
We are observing performance issues with our application servers of the EUC region which might result in the slowness of Freshdesk for the users whose accounts are hosted in EUC servers. We are looking into the same on priority, Updates to follow.
- resolved Apr 02, 2019, 07:57 AM UTC
We have sorted out the issues pertaining to the slowness of the application. EUC server is functioning normally and we are monitoring this closely.
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