Resolved after 5 days 6 hours, affecting Agent Portal, on March 13, 2019.
Autorefresh Feature issue has been resolved and is back to normal, we are closely monitoring it.
Affected components
Update timeline
- investigating Mar 13, 2019, 08:22 PM UTC
Few of our customers are facing issue with Autorefresh feature, We are working on it. Updates to follow.
- investigating Mar 13, 2019, 10:35 PM UTC
The problem afflicting Freshdesk accounts is still under active investigation by our team. Updates to follow.
- investigating Mar 14, 2019, 02:49 AM UTC
We are still facing issue with Autorefresh feature, Our engineers are working on it with high priority. Will keep you posted.
- investigating Mar 14, 2019, 08:41 AM UTC
Issue with Autorefresh feature still persists. Will keep you posted for further updates.
- investigating Mar 14, 2019, 11:55 AM UTC
Problem with Autorefresh feature still persists. Will keep you posted for further updates.
- resolved Mar 19, 2019, 02:43 AM UTC
Autorefresh Feature issue has been resolved and is back to normal, we are closely monitoring it.
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