Freshdesk incident

Degraded Performance

Resolved after 52 minutes, affecting Social, on March 20, 2019.

resolved Mar 20, 2019, 06:18 PM UTC

The issue has been resolved and all the services are up and running now. We are monitoring closely.

Started
Mar 20, 2019, 05:26 PM UTC
Resolved
Mar 20, 2019, 06:18 PM UTC
Duration
52m
Detected by Pingoru
Mar 20, 2019, 05:26 PM UTC

Affected components

Social

Update timeline

  1. investigating Mar 20, 2019, 05:26 PM UTC

    We are experiencing a delay in processing the replies from Twitter DM's and Facebook tickets. We are working towards restoring normalcy on priority. Updates to follow.

  2. resolved Mar 20, 2019, 06:18 PM UTC

    The issue has been resolved and all the services are up and running now. We are monitoring closely.

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