Freshdesk incident

Degraded Performance

Resolved after 1 hour 51 minutes, affecting Agent Portal, on December 17, 2020.

resolved Dec 17, 2020, 11:41 AM UTC

The services are restored now. Thanks for sticking with us while we worked to get things back to normal.

Started
Dec 17, 2020, 09:50 AM UTC
Resolved
Dec 17, 2020, 11:41 AM UTC
Duration
1h 51m
Detected by Pingoru
Dec 17, 2020, 09:50 AM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Dec 17, 2020, 09:50 AM UTC

    We're investigating problems with connectivity at this time only with EU pod. Our best minds are at work on this and further updates to follow.

  2. resolved Dec 17, 2020, 11:41 AM UTC

    The services are restored now. Thanks for sticking with us while we worked to get things back to normal.

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