Resolved after 32 minutes, affecting Agent Portal, on January 14, 2021.
The root cause has been rectified and a fix for the same is now live in production.
Affected components
Agent Portal
Update timeline
- investigating Jan 14, 2021, 06:36 AM UTC
We're witnessing a service disruption with respect to accessing the EUC instances. Our engineers are working on the resolution for the same
- resolved Jan 14, 2021, 07:08 AM UTC
The root cause has been rectified and a fix for the same is now live in production.
Your product runs on more than Freshdesk
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services