Resolved after 2 hours 36 minutes, on January 21, 2021.
Our team has fixed the issue and the application should be running at normal without any problem and we are monitoring closely.
Update timeline
- investigating Jan 21, 2021, 02:00 PM UTC
We are facing an issue due to which users might not be able to access the Freshchat widget inside their Freshdesk account. Our Engineering team is working towards a resolution. Updates to follow.
- identified Jan 21, 2021, 03:59 PM UTC
We are still facing issues in accessing the Freshchat widget. Our Engineers are working hard towards resolution. Updates to follow.
- resolved Jan 21, 2021, 04:36 PM UTC
Our team has fixed the issue and the application should be running at normal without any problem and we are monitoring closely.
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