Freshdesk incident

Downtime

Resolved after 20 minutes, affecting Agent Portal, on February 22, 2021.

resolved Feb 22, 2021, 10:32 AM UTC

Our team has fixed the issue and the application is back to normal. Thanks for sticking with us while we worked to get things resolved

Started
Feb 22, 2021, 10:12 AM UTC
Resolved
Feb 22, 2021, 10:32 AM UTC
Duration
20m
Detected by Pingoru
Feb 22, 2021, 10:12 AM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Feb 22, 2021, 10:12 AM UTC

    We are experiencing a service disruption with respect to accessing the US instances. Our engineers are working on the resolution for the same. Updates to follow.

  2. resolved Feb 22, 2021, 10:32 AM UTC

    Our team has fixed the issue and the application is back to normal. Thanks for sticking with us while we worked to get things resolved

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